Returns & Refunds Policy

Last Updated: August 2026

At Fating Petal, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

Return Eligibility

We accept returns within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused and in their original condition
• Be returned in the original packaging
• Include all accessories, inserts, and promotional items received with the order
• Not show signs of wear, damage, or misuse

For hygiene and safety reasons, certain beauty and cosmetic products may not be eligible for return once opened or used.

Non-Returnable Items

The following items cannot be returned:

• Opened or used cosmetic products
• Personal care items that have been used
• Gift cards
• Final sale or clearance items
• Products marked as non-returnable

How to Request a Return

To initiate a return, please contact our support team with:

• Your order number
• Full name
• Reason for the return
• Photos of the product (if applicable)

Email: support@fatingpetal.com

Our team will review your request and provide return instructions if your return is approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to post the refund to your account.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include:

• Your order number
• Clear photos of the item
• Photos of the packaging

If approved, we will offer one of the following:

• Replacement item
• Store credit
• Full refund

at no additional cost to you.

Order Cancellations

Orders may be canceled within 12 hours of placement.

Once an order has entered processing or has been shipped, it can no longer be canceled.

To request a cancellation, please contact us as soon as possible.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• Original shipping fees are non-refundable unless required by applicable consumer protection laws.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

For any questions regarding returns or refunds, please contact:

Fating Petal Customer Support
Email: support@fatingpetal.com

We are committed to providing a smooth and fair resolution process for all our customers. 🌸